Trading Policy

The Camber School Of Driving Trading Terms Policy

Last update: 15.12.2018

The following Trading Terms and Conditions apply to myself John Hutchins and pupil at the time of undertaking tuition with Camber Driving School. These Terms and Conditions may be changed at any time with a minimum period of 7 days notice.

Tuition Criteria

You must be in possession of a UK provisional / full driving licence and be 17 or over, although tuition may be given to those persons over the age of 14 on private ground with the land owners permission.

You must be able to read a number plate at the required distance of 20 metres (66 feet) for provisional drivers. You must be able to read a number plate at the required distance of 26.5 metres (86 feet) for the Advanced Driving Test. Stopping distances may be with glasses or contact lenses, as necessary. All medical conditions which may affect the ability to drive, must be declared before the start of any lessons.

Lessons

Time, date and location is to be agreed between myself, John Hutchins and the pupil.

The pupil may end the lesson in a different location, but only if agreed in advance, otherwise the lesson will end at the pickup point. The lesson will not start if I, John Hutchins have any suspicion of the use of drugs or the drinking of alcohol, or I may stop the lesson at any time if I feel the pupil is not physically or mentally able to drive the car responsibly. The lesson will be chargeable.

Cancellation of Lessons

If a lesson needs to be cancelled a minimum of 48 hours notice must be given, this can be by telephone or text. Cancellations with less than 48 hours notice will be charged in full at the current hourly rate. Where a discounted block booking has been made the current full hourly rate will be charged, not the discounted hourly rate.

Intensive Driving Courses

Once the Intensive courses are booked and paid for there will be a £250 cancellation fee if the course is cancelled within 14 days of the start of the course. The course can be moved free of charge to another time and date if agreed with myself. If I the instructor turn up and you the pupil are not in at the address arranged, the lessons that day will be charged at the current hourly rate. During the course the standard 48 Hour cancellation policy applies.

Once the course has started the fee is non-refundable.

Payments

Payment for lessons can be made by cash, debit/credit card or by bank transfer. All payments must be made before the start of driving lessons. All pay as you go pupils must always maintain one hour in credit, which will be retained until the test day. The one hour of credit will be lost in the event a pupil is unable to attend a lesson without sufficient warning in advance.

If I, John Hutchins, turn up for the driving lesson at the agreed time and location (depending on traffic conditions) and you the pupil are not in, after a period of 5 minutes waiting time a card will be left and you will be charged the full amount for the agreed lesson.

Price Changes

I reserve the right to increase my lesson rates at any time, when this is the case a minimum of 1 calendar month will be given to the pupil.

Ready For Test

I, John Hutchins, will advise you the pupil when you will be ready for your driving test, I will monitor your progress throughout the lessons and make any decision accordingly. I will also book the driving test for you once the correct fee has been paid, this is currently £62 and will be paid to the DVSA (Driving & Vehicle Standards Agency) not myself. Use of car test fee is to be paid at time of booking currently £90. If you the pupil decide to cancel or move test date I reserve the right to withhold the fee. I also reserve the right to withhold my car for test I believe you the pupil are not at test standard.

Refund Policy

You the pupil are entitled to a refund of any prepaid lesson or lessons. Where a block booking has been made and a discount applied at the time of booking, the refund will be less any hours taken at the full current hourly rate if the contract is ended by either party. Payments by cash/bank transfer will be refunded by cheque to the payee’s address. If I am unable to do this, then I reserve the right to refund you by any other method I deem appropriate. Refunds may take up to 14 working days.

Transfer Of Lessons

Prepaid or block booked lessons are not transferable to any other person.

Personal Data

Camber Driving School is registered with the ICO (Information Commissioners Office) reference number ZA335261. Personal information taken by the company is kept in a safe and secure location. In the case of names, address and phone numbers, this is kept until the pupil passes their driving test or is no longer a client of the company, the information is then shredded and disposed of.

In the case of card payments to camber driving school, all card receipts are shredded as soon as payment has cleared to the company bank account.

Tyre & Wheel Damage

Whilst on the driving test if significant damage is caused to wheels or tyres due to the fault of the driver, then I have the right to charge for a full repair. This may be a refurbishment of the alloy wheel / wheels, and or a new tyre / tyres being fitted.

Dash Cam

The Camber Driving School cars are fitted with in car dash cams to the front and rear of the vehicles, sound is also recorded throughout the driving lesson. This equipment has been fitted for insurance reasons to which video evidence can be used in event of any incident which may occur. It is also fitted for the protection of the driver and passengers alike.

Publicity & Testimonials

After you, the pupil have passed your driving test I will ask if you wish to have your picture taken and or give a testimonial, this will be published on our website and social media, with your permission. If under the age of 18 Camber Driving School requires the permission of the parent or guardian.



Contact Us for more information about our trading terms.